Alter Casino Sites is built on the principle that UK players deserve accurate, independently verified information about the casino networks they play at. That commitment doesn’t end when we hit publish — it extends to every piece of feedback, correction, and enquiry we receive from the people who use this site.
Whether you’re a player who wants to share an experience with an operator we’ve reviewed, a reader who’s spotted something that doesn’t look right, or someone who simply has a question about how we work, this page explains how to reach us and what to expect when you do.
Get in Touch
The most reliable way to contact us is by email at [contact@altercasinosites.casino]. We read every message personally and aim to respond within 48 hours on working days. During weekends and bank holidays, responses may take slightly longer, but we do monitor incoming messages and will prioritise anything urgent.
You can also reach us through our social media channels for quicker, less formal exchanges. However, for anything that involves specific details about a casino, an operator, or your personal experience, email is always the better option — it gives us the space to respond thoroughly and keeps sensitive information out of public view.
What You Can Contact Us About
We welcome messages on a wide range of topics, and we take every one seriously. Here are the most common reasons people get in touch with us.
Reporting a player experience. If you’ve played at a casino we’ve reviewed and your experience — positive or negative — differs from what our analysis describes, we genuinely want to hear about it. Player feedback is one of the most valuable inputs into our ongoing monitoring process. When multiple readers report similar issues with an operator, that often triggers a reassessment of our published review. You don’t need to provide evidence or documentation to contact us, but any specifics you can share — dates, payment methods, screenshots, support transcripts — help us investigate more effectively.
Corrections and factual errors. We invest significant effort in verifying the information we publish, from licensing details and ownership structures to bonus terms and withdrawal timescales. But the UK casino market moves quickly, and operators change their terms, their branding, and sometimes their ownership without making much noise about it. If you’ve noticed something on our site that appears outdated or incorrect, please let us know. We’ll investigate and update our content promptly if the correction is warranted. Getting things right matters more to us than appearing infallible.
Sister site and network enquiries. If there’s a casino network you’d like us to investigate that we haven’t covered yet, or if you believe we’ve missed a connection between sister sites within an existing network analysis, we’re happy to look into it. Our network mapping is an ongoing process, and reader tips have led us to connections we might not have identified on our own.
General questions. If you have questions about how our rating system works, how we conduct our testing, or anything else about the site, feel free to ask. We’d rather answer a question directly than have readers make assumptions about our process.
For Operators
If you represent a casino operator and believe our published review of your brand or network contains a factual inaccuracy, we have a straightforward corrections process. Contact us with the specific claim you’re disputing and the evidence that supports your position. We will review the information and update our content if the correction is warranted.
We want to be clear about what this process does and doesn’t cover. We will correct verifiable factual errors — an incorrect licence number, a misidentified parent company, an outdated bonus term. What we will not do is alter our editorial assessments, soften our conclusions, or remove critical findings in response to commercial pressure. Our reviews reflect our honest, independently formed judgement, and that judgement is not for sale.
Operators who wish to discuss affiliate partnerships should direct those enquiries to [partnerships@altercasinosites.casino]. Commercial discussions are handled separately from our editorial team by design, and initiating a partnership conversation will have no bearing on how we assess your brands.
Response Times
We aim to respond to all enquiries within 48 hours during the working week. Messages involving potential factual errors or serious player safety concerns are prioritised and may receive a faster response. Complex enquiries that require us to investigate or re-test an operator may take longer to resolve fully, but we’ll acknowledge your message promptly and keep you informed of progress.
A Note on What We Can and Cannot Help With
Alter Casino Sites is an independent review and analysis platform. We are not a casino operator, we do not process deposits or withdrawals, and we have no access to player accounts at any casino. If you’re experiencing a dispute with a specific operator — a delayed withdrawal, a bonus dispute, a verification issue — we unfortunately cannot intervene directly on your behalf. What we can do is document the issue as part of our ongoing operator assessment, which may contribute to a rating adjustment if similar reports emerge from other players.
For disputes with UKGC-licensed operators, the appropriate escalation route is through the operator’s internal complaints process first, followed by their designated Alternative Dispute Resolution provider if the complaint remains unresolved. The UK Gambling Commission’s website maintains a list of approved ADR providers. For urgent concerns about an operator’s conduct, complaints can also be submitted directly to the UKGC.
We appreciate every reader who takes the time to reach out. Your feedback, corrections, and shared experiences make our analysis stronger and our coverage more reliable. Don’t hesitate to get in touch.